Randy serves as the Intake and Resolution Manager for the Professional Conduct Department (PCD) at the College of Dental Surgeons of Alberta (CDSA). In this capacity, the Intake and Resolution Unit, overseen by Randy, is tasked with receiving and addressing all inquiries, concerns, and complaints pertaining to registered dentists in Alberta. Since joining the CDSA in January 2022, Randy has spearheaded the establishment of a new team with a vision centered on enhancing service for both complainants and dentists. A primary focus has been placed on expeditiously resolving concerns and complaints.

Recognizing the need for improved record management, Randy initiated the implementation of a new Record Management System (RMS) within the PCD. This initiative, led by the Intake and Resolution Unit, aims to enhance accountability within the CDSA while also introducing efficiencies and enabling intelligent statistical analysis of complaint trends. The insights gleaned from this analytical data will inform strategic decisions aimed at mitigating future complaints.

Prior to joining the CDSA, Randy served as the Investigations Manager within the Professional Standards Branch of the Edmonton Police Service (EPS). In this role, commonly known as 'Internal Affairs,' Randy oversaw criminal investigations and Police Service Regulation inquiries involving sworn EPS police officers. Additionally, Randy was responsible for drafting recommended dispositions on behalf of the Chief of Police. Before assuming this position, Randy dedicated over thirty years to various roles within the EPS, predominantly in forensics. His experience encompassed roles as a crime scene investigator, bloodstain expert, supervisor, and ultimately, manager of the Forensic Identification Service Section.