Johanna Ruusuvuori, professor of social psychology in the Faculty of Social Sciences, Tampere University, has been one of the pioneers in studying emotion in institutional interaction since the 1990s. She has, among other things, published on empathy in medical and homeopathic consultations, facial expression in everyday conversation, and complaining in performance appraisal interviews. Recently she has focused on the various ways touch and affect appear and are managed in health care interaction, and the role of shared affective stance in performing institutional tasks. She has led various research projects on institutional interaction and established an active research group of interaction scholars at Tampere University.