Session Chair: Maurice NEVILE

Session Papers:
Negotiating blame and defensiveness in a no blame culture: complaint handling in the NHS
Catrin S RHYS, Bethan BENWELL

Educating Through Questions: Managing Knowledge and Disagreement in Public Interactions on Vaccination
Wan WEI

Sequential Organization of Noncompliance Among Youth with Multiple Disabilities and Their Educators
Caroline BRAUN

Encountering situations of uncertainty in airline cockpit interaction: “something was not right”
Maurice NEVILE

Involving the Elderly Parents and Solving Discordance in Long-distance Caregiving Decision-making
Atsushi NAKAGAWA