Session Chair: Sarah WHITE

Session Papers:
Frustration in conversations with healthcare conversational agents
Sarah WHITE, Aileen ZENG, Carina CHOY, Liliana LARANJO

The Interactional Order of Doctors’ Empathic Practices in Response to Emotional Outbursts: Directives as Prefaces to Empathy
Ruiyu TANG

Using secondary interjections to display emotions during car rides
Carolina FENNER

From “Why are you so pissy” to “This guy is such an idiot”: Orienting to Norm Violations in Hockey Interviews
Sarah M ADAMS, Chase Wesley RAYMOND