Session Chair: Patricia LINNEMANN

Session Papers:
How patients use creative language to depict diverse experiences 
Barbara FRANK-JOB, Patricia LINNEMANN

When the doctor becomes creative. The diversity of doctors’ language use and its functions 
Patricia LINNEMANN, Heike KNERICH

Translating Touch: Physiological Responses and Social Codes in Pediatric Dental Consultations 
Chiara DIENER

“How Would You Like to Pay?”: Resources for Cashiers to Categorize Customers According to Their Payment Method in Service Encounters
Rongyu LI, Christian GREIFFENHAGEN, Michael KADZI, Jingjing WU