Name
Effectively Dealing with Dental Practice Disrespect – From both Patients, Parents & Staff
Date & Time
Saturday, June 22, 2024, 10:45 AM - 12:00 PM
Speakers
Description
This session helps dental professionals of all types successfully handle disrespectful patients and staff, using tools that change conversations from disrespectful to appropriate. Participants will learn how to use boundaries, key phrases, and strategies to handle angry, rude, impatient and disrespectful patients, parents or colleagues. Lastly, the session will cover how to create lasting solutions to workplace disrespect and tips for sticking to them. Join us and learn how to have effective hard conversations!